PRIVACY POLICY
Welcome to the Privacy Policy for the website www.cyberlabsolution.com, owned by CyberLab Solutions DOO, Novi Sad, Serbia.
This Privacy Policy applies to all personal data collected through the website www.cyberlab.rs, which is collected and processed by CyberLab Solutions DOO, located at Bulevar Cara Lazara 81, 21000 Novi Sad, Serbia.
CyberLab Solutions, as the data controller, collects and processes personal data related to interactions on the website and use of the tools and features available on the website (as defined in Section 2).
Since we take your privacy very seriously, we are committed to ensuring that your personal data is protected. This Privacy Policy describes the types of information CyberLab Solutions collects, the purposes for which we collect and process your personal data, how we store it, and your rights in relation to it. Therefore, we strongly encourage you to read this Privacy Policy carefully and ensure that you fully understand and agree with it. If you do not agree with any terms in this Privacy Policy, please discontinue using the website and our services.
If you have any questions or concerns, feel free to contact us at office@cyberlabsolution.com.
Terminology
The following terminology applies to this Privacy Policy:
- “Client,” “User,” “You,” “Your,” or “Data Subject” refers to any natural person who shares personal data with us.
- “Cookies” refers to small pieces of data stored on your device (computer, mobile, or any other device). These are used to track your use of the website and compile statistical reports on website activity. For further information, please read our Cookie Policy.
- “Consent”refers to your explicit, freely given, informed, and unambiguous consent to the processing of personal data.
- “Controller” or “Data Controller” refers to CyberLab Solutions DOO, the entity responsible for determining the purposes and means of processing your personal data.
- “Personal Data” refers to information relating to an identified or identifiable natural person (e.g., name, email address, IP address, etc.).
- “Processor” or “Data Processor” refers to a third-party entity that processes personal data on behalf of the Data Controller.
- “Processing” refers to any operation or set of operations performed on personal data, including collection, storage, retrieval, use, and destruction.
- “Website” refers to the website www.cyberlab.rs.
“Service” refers to the services, features, software, and tools provided via the Website.
Controller
CyberLab Solutions DOO, located at Bulevar Cara Lazara 81, 21000 Novi Sad, Serbia, is the data controller. As such, we are responsible for your personal data and ensure its protection.
Application of this Policy
This Privacy Policy applies to:
- All individuals who visit our website.
- All individuals who contact us via the website, including sending requests and inquiries.
- All individuals who subscribe to our newsletter.
- All individuals who engage with our services and become our clients.
What Personal Data Do We Collect?
We collect the following personal data from our website users:
- 1. Information You Provide:
- 2. Cookies and Tracking Information:
- 3. Information Collected Automatically:
Personal data you provide to us voluntarily when you contact us via email (office@cyberlabsolution.com) or through any forms on the website. This can include your name, email address, phone number, and any additional information you provide.
We use cookies to collect information related to the use of our website and improve user experience. For more details on the types of cookies we use and how you can manage them, please see our Cookie Policy.
We may automatically collect technical data, such as your IP address, browser type, device information, and location data, when you visit our website. This helps us maintain security and improve the functionality of our site.
Why Do We Collect Your Personal Data?
We collect your personal data for the following purposes:
- 1. To respond to inquiries and requests made via the contact form or email.
- 2. To provide our services and improve user experience.
- 3. To analyze website traffic and trends to enhance website functionality and services.
- 4. To communicate with users who subscribe to our newsletter.
Legal Basis for Processing Your Personal Data
We process your personal data based on the following legal grounds:
- Consent: When you voluntarily provide us with your personal information.
- Performance of a Contract: To process and fulfill requests or provide services to you.
- Legitimate Interests: To improve our services, ensure the security of our website, and analyze user trends.
What We Do Not Do
CyberLab Solutions will never:
- Sell or rent your personal information.
- Share your personal data with third parties unless required by law or as outlined in this Privacy Policy.
- Process your personal data for purposes other than those stated in this Privacy Policy.
Data Security
We take necessary security measures to protect your personal data from unauthorized access, loss, or misuse. These measures include encryption, secure server protocols, and regular security assessments. We ensure that our staff is trained to handle your personal data with the utmost care.
With Whom Do We Share Your Personal Data?
We will not share your personal data with third parties except:
- 1. When we are legally obligated to do so (e.g., for law enforcement or regulatory purposes).
- 2. With external processors who assist us in providing services (e.g., web hosting or analytics tools). All such processors are carefully vetted to ensure they comply with relevant data protection regulations.
- 3. When you have provided explicit consent.
International Transfer of Personal Data
We primarily collect and process personal data in Serbia. However, we may transfer your data to other countries, including outside the European Economic Area (EEA), where necessary to fulfill the services you request. We ensure that adequate data protection safeguards are in place when transferring your personal data internationally.
How Long Do We Keep Your Personal Data?
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required or permitted by law. We will securely delete or anonymize your data when it is no longer needed.
Your Rights
- 1. Right of Access: You can request a copy of the personal data we hold about you.
- 2. Right to Correction: You can request correction of any incorrect or incomplete personal data.
- 3. Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data in certain circumstances.
- 4. Right to Restrict Processing: You can request that we restrict the processing of your data in certain cases.
- 5. Right to Object: You can object to the processing of your personal data.
- 6. Right to Withdraw Consent: If you have provided consent for processing, you can withdraw it at any time.
- 7. Right to Lodge a Complaint: If you believe your data protection rights have been violated, you can file a complaint with the competent supervisory authority.
You have the following rights regarding your personal data:
For any requests related to your rights, please contact us at support@cyberlabsolution.com.
Changes to Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated date. By continuing to use the website after any changes, you are agreeing to the updated Privacy Policy.
Contact Us
Address: CyberLab Solutions DOO, Bulevar Cara Lazara 81, 21000 Novi Sad, Serbia
